Delivery Information
£9.95 UK Mainland 24hr delivery
£15.94 UK Mainland 24hr with shipping Insurance
£22.99 IOM, NI, Scottish Highlands Delivery*
All orders must be in before 11am for same day despatch.
Shipping Insurance information can be found here
*Please contact via phone, email or WhatsApp to confirm address if unsure.
All parcels are sent using the nationwide delivery courier DX Logistics or Royal mail and are delivered between 8am and 8pm.
DX and RM will send you a text message on the morning of your delivery letting you know your time slot for that day.
The frozen baits are packaged in thick polystyrene boxes which are heavily lined with newspaper to prevent warm air getting in and cold air escaping. We then add several ice packs on top of the products which hold the temperature in the box. This ensures that all parcels arrive the following day in the best condition possible. We always go above and beyond to make sure all items are delivered frozen, however we cannot guarantee it as once it leaves our premises and we hand the goods to the couriers and are then dependent upon them to deliver the goods within the time frame selected.
Live baits are packaged in a similar fashion however, not as much ice is needed. We can send both fresh and frozen produce in the same parcel, due to the way in which we package them up. Crabs are sent in a separate box packaged with seaweed and ice.
ANY order dispatched without shipping insurance paid for will NOT be eligible for refund or replacement due to delayed delivery.
YOU MUST SPECIFY WHAT DAY YOU WANT IT SENDING’ when checking out. If we do not have a specific day requested, all parcels will be sent the Thursday of that week for delivery on the Friday, however as we are dealing with live products, weather and tides, we cannot guarantee you will receive your bait on your specified day but we will 100% do our best! If you are unsure please call to discuss your order as the conditions vary week to week.
Please note due to continued online business growth we are no longer offering a Saturday delivery service, we dispatch Monday-Thursday so our delivery days are Tuesday-Friday, Friday is a collection option from the warehouse as we use Friday to procure and process our amazing frozen bait line.
We always ask the delivery drivers to leave the parcel in a safe location should you not be In however, once the parcel has been delivered it is at your own risk and is your responsibility to look after it.
If your order has not arrived by the expected time please use the details in your email and texts from the courier to track it.
PLEASE SEND US YOUR FISHING REPORTS USING OUR SOCIALS BELOW AND THANK-YOU FOR CHOSING HOOKERS BAITS!
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